MATS: Multi Application Tracking System

Application Tracking and Workflow

MATS is a business solution that uses a combination of text messaging, email and automatically updated, personal web pages.

These are used to advise customers and any third parties of the key stages of complex applications. i.e. Mortgages, Loans, Insurance, Claims and Legal applications.

The result is a significant reduction in chaser phone calls and improved service levels.

MATS also has a 'custom message' facility that is used to ask customers to provide additional, crucial information (e.g. requests for proof of ID or earnings).

Using an easy-to-use suite of tools, MATS allows your staff to focus on application processing with minimum customer interruption and without having to spend unnecessary time on the telephone dealing with non-urgent chaser calls; in-bound or out-bound.

The delivery of business critical, real-time Management Information is a key benefit of MATS, with the ability to fine tune it to fit with your own service levels and processes. Workflow data provides an immediate overview of how efficient staff operate within your organisation, geographically, by team and by process.

MATS can also be used as a bulk communication medium to customers and third parties, via text messaging and email campaigns.

The proven benefits to lenders, customers and third parties alike cannot be ingnored.

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