Product Focus
MATS will:
- Deliver more efficient business processing
- Reduce telephone chaser calls by up to 65%
- Automatically keep customers informed by SMS, email, web
- Reduce operating costs
- Increase customer satisfaction
- Improve customer retention and lifetime value
- Slash postal costs
- Provide real time productivity reports
- Motivate staff
What is MATS and what does it do?
MATS is a proven, web-based software. It improves the way organisations communicate with their customers and other stakeholders.
This means streamlined business processes, improved workflow and productivity, reduced costs, happier staff and, most importantly, happier customers.
It achieves this by pushing proactive updates to customers by SMS text messages, emails and automatically updated personal web pages.
MATS also delivers the real time reporting and management information needed to monitor and continually improve service delivery.
Find out more about how the likes of Nationwide Building Society, Abbey and Standard Life benefit from using MATS and how it can deliver these benefits to your organisation.
Find Out MoreWhat our clients say
“Ensuring we offer a leading service proposition is a driving force behind the work we are doing and we have successfully deployed a number of upgrades and process improvements to our...”
Clive Kornitzer
Chief Operating Officer, Intermediary Operations
Santander
“I'm the Admin Manager for our company, so deal direct with MATS via Nationwide/UCB and Accord. I have not come across any other lenders that we use who are using this.”
Gary Lyness-Brown
Goldman & Co
