Solutions

MATS for Loans

MATS (Multi Application Tracking System) for Loans is a web based service specifically developed to ensure the smooth processing of personal loan applications, with automated customer communication by SMS text message.

MATS for Loans can operate as a communications layer aligned to existing data processing capabilities, so customers are automatically informed, by SMS text message and email, of key stages in their loan application.

This, in turn, provides the customer with the information they need to avoid them having to make in-bound telephone calls to chase progress.

If required, MATS for Loans can deliver a processing and workflow solution to manage and balance case volume across processing teams, whilst also maintaining automated customer communication.

MATS for Loans will enable:

  • Communication with customers effectively
  • Greatly reduced in-bound telephone chaser traffic
  • Enhanced and streamlined processing operations
  • Delivery of crucial and real time Management Information

    • For further information and to arrange a demonstration of MATS, contact us here.