Solutions

MATS for Complaints

MATS for Complaints enables a business to better manage the complaint process across multiple departments.

MATS for Complaints provides a singular and consistent solution that joins business units together to manage the complaint process, whilst keeping customers informed at every step. Reductions in the volume of complaints of over 80% have been achieved.

Often a business will manage the complaint process across multiple departments with a lack of consistency, with no central visibility and without any process coherence.

MATS for Complaints will provide a consistent business approach to managing complaints, no matter what the individual processes look like, the physical location of different departments or the volume of staff.

Management Information is real time and and accessible to authorised users, providing the insight to manage customers, in a proactive, sensitive and productive way, at a time when their relationship with the business is undergoing strain.

For further information and to arrange a demonstration of MATS, contact us here.