Solutions

MATS for Call Logging

MATS Call Logger lets staff within a contact centre rapidly log the nature of their in-bound telephone calls.

Many organisations are seeking to better understand the types of calls they receive in their contact centres, as a precursor to improving business processes and customer communications, to reduce the volume of avoidable chaser calls.

With MATS Call Logger, when a new telephone call comes in, contact center staff simply log the detail of the call from a series of drop-down menus. A call can be logged within a few seconds.


Management has access to a real-time dashboard providing:

  • Powerful search utility to analyse calls by date, period, site, team, adviser, nature of call, avoidable, unavoidable
  • Number of calls logged daily
  • Number of calls logged hourly
  • Charts showing the level of calls against each type logged
  • Breakdown on avoidable and unavoidable calls

    • For further information and to arrange a demonstration, contact us here.