MatsSoft continues to extend its reach into the global financial services and insurance sectors, leveraging in depth industry expertise to deliver a MATS® pilot that manages claims activity for an insurer and its financial services client.
MatsSoft was recently presented with a partnership award by International Health Partners (IHP) in recognition of the company's process tracking technology. MATS played a crucial role in ensuring the success of the 'SMS for Health' initiative in the Gambia.
As a supplier to the Public Sector, MatsSoft is delighted to show its support at an event dedicated to dealing with key issues facing procurement specialists within the sector.
Benefits |
Results |
|---|---|
| Cut avoidable 'phone calls by up to 65% | Dramatic, immediate cost savings |
| Cut complaints by up to 90% | Retains customers for greater lifetime value |
| Accurate reporting in real time | Actionable Management Information |
| Full ROI in under 12 months | Immediate payback |
| Process more work with less resource | Reduce cycle times efficiently |
| Quick, easy and cost-effective to set up | See benefits from 'Day 1' |
| Managed service so no extra work for IT | IT can address core business functions |
| Easy to integrate | For immediate, measurable results |
| Replace inefficient spreadsheets | Immediate efficiencies and savings |
A lack of communication during the application process was losing one of the largest payment processors in the UK customers and increasing operating costs. By Implementing MATS®, communication became more frequent, more automated and designed around customer preference. As a result the number of sales enquiries successfully completed increased by 13.6%.
John is at his wits end. He waited for over 30 minutes in a telephone queue only to be told when he eventually got through that they couldn’t resolve his query because they didn’t have access to the relevant customer file. It was the second time that had happened. Despite the inevitable extra work, John even considered moving his business elsewhere.
2008 and 2009 proved to be very challenging years for ISA providers.
The volatility of the financial markets, allied to the Government's approach to guaranteeing savings in UK banks and building societies, led to massive, unprecedented and unexpected volumes of ISA transfer activity.
The solution called for a system that could easily scale to cope with these peaks of activity, namely MATS<sup>®</sup>
By Martin Scovell, CEO, MatsSoft Ltd (as published in the December 20011 issue of 'Public Servant')
“I’ve been in enough meetings with public sector clients now to recognise that the ‘Doing More For Less’ argument doesn’t need to be made any more. It’s a given. In fact, some of my clients would argue that it’s a philosophy that they’ve had to adopt for a lot longer than the last 18 months or so".
MATS® (Multi Application Tracking System) is used by some of the world’s biggest companies to join-up workflow, stakeholder communications and real-time performance monitoring.
It is a web-based, managed service that delivers rapid and substantial return on investment through increased profitability, efficiency gains and improved customer experience and satisfaction.
